14 May 2010 ~ 35 Comments

Clicks and Mortar Domaining

In speaking with a client today concerning making his website, the entire campaign to get traffic and new business for his company unfolded. But the customer remarked,  that he was “just talking about a website”, but what I was talking about was marketing and advertising. I had a hard time not falling out of my chair. Where in the online business world, or even click and mortar commerce, did he think the two were supposed to be separated?

This client owned a small contracting business and had a FaceBook page. He was awake to the Internet possibilities.  But the effort to get the website up was “ongoing”. Big red flag: the client didn’t even have a domain picked out yet. This told me that no timetable or launch date had been set. Without these milestones, website projects and domain sites wither and die. Domains get registered by competitors because the project team waffles around.

One of the biggest reasons a website never happens is that the domain marketing effort is devoid of strategic initiative. The necessary decisions about form and intent never get made. Without a game plan the project simply never has a shape and becomes an endless talking point that ever materializes. I wasn’t surprised to hear that the client both scoffed at a coherent marketing plan and had no site up yet. The two tend to go together.

One of the ways to evaluate a potential website’s strengths and weaknesses is to see what kinds of options to participate visitors and referred readers will perceive when the landing page loads. Can they call, email, to stop by the office? Just the integration of company data to directories of local business was probably not even done.  A broad campaign to saturate the site with discoverable keyword elements and SEO related geo data was indicated.

Without anything online, there is nothing to market, discuss, or promote. Practically any business today that does not have a website feels very fly-by-night, not the vibe a customer is looking for in a construction contractor. This type of site can be as bare-bones as possible and still serve its purpose. Very little flash and flimflam features need to be added. I suggested the client author both write a blog detailing past projects with photos, and contribute to his own keyword rich forum describing construction issues.

Astonishingly, the client told me his brother was a web designer and was “working on the website”. This is another red flag. Websites are professional advertising tools, not weekend hobbies. Unless the strictest standards of professional respect are brought to bear, nothing will result. The world is full of back burner website projects that never see the light of day. That a family’s livelihood depends on this site production makes the situation acute.

The company name hadn’t even been searched for the associated domain name yet. I could tell at once that the “brother” was extremely ambiguous about the project and controlling his brother’s commercial success by suppressing progress. These are sticky dynamics where nothing but the truth will serve. I told the client to get his domain secured with capable hosting.

The client was wearing a company t-shirt with lots of text almost constructed like a minisite front page. The construction services, I told the client, had an appeal for immediate geographical users. These would be prospective customers who would be looking for companies to do work locally.  These,  I told this client, would be looking up the services using keywords and local city names or even possibly zip codes to find workers.

I advised this client  to emphasize his Spanish and English bi-lingual service and outline all the contracting services his company did with a short paragraph or two each. These would be a valuable SEO incorporation of important keywords relative to the search engine descriptors browsers would use to find local project help. I told him the information on his t-shirt, expanded into sentences and paragraphs, would make an excellent website.

I also suggested he link to another minipage where images and short descriptions from past projects could show people without reading how the company worked and what kinds of projects he did. This type of simple task compeltion would both lead to the meaning of the domain, but support its keyword and topical subject matter. We discussed a domain name with the geographic suffix if the company name dot-com was taken.

These steps immediately focused the domain buy and initiated a sketching out of the domain name in the customer’s mind. Every stage of the text construction and the content writing would now lead back to the domain name. With an independent hosting buy and a website project under personal control, the client was now individually responsible for his domain and construction progress for his new company website.

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35 Responses to “Clicks and Mortar Domaining”

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