Amazon.com Fails the Customer Service Test
Anybody want to know why I don’t use Amazon.com more? Because their website prevents me from doing so. The last time I used Amazon.com to buy anything the address I was living at was different. usually on any online vendor like Ebay or Itunes you can retrieve your lost password by requesting a change code sent to your email. But not Amazon.com.
So in three different “custom service” queries, my zip code did not match my email login and my last four numbers of the credit card. Why the hell the password just didn’t reset it anybody’s guess. There is no option to fix this. very single way to get a forgotten or lost password is tied up in a transaction I executed 6 years ago.
Unlike websites with far more commercial savvy, (like Godaddy), and I kept going through the “customer service” queue, there was no other option except to get stuck in this endless trap. This is a bothersome and frustrating effect.
Why can’t Amazon.com operate their password retrieval operations for customers in any manner that doesn’t end in a hassle and frustration? This is a word to the wise both for shoppers at Amazon.com and those who would furnish an Amazon store online for their site visitors. Because those online users sharing my experience aren’t going to be clicking on any Amazon store products anytime soon.
When a website makes it this hard for you to spend money, run. Whatever business they are in putting the customer first isn’t it.
woah thats a lot to take in at once
I don’t understand why people don’t always use promotional codes. They can save you hundreds on your online orders.
Outstanding story once again! Thanks;)
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